In this era of dynamic change, office managers and administrators have never been more challenged than they are today. You are expected to do whatever it takes to keep everything together while change continues.
This great 2 day course will help you develop key skills that are required for the smooth running of an office, including an assertive and organised approach to managing people. The course will teach you processes that you can incorporate into your office to facilitate harmonious and productive working. Other key skills you will develop include management and planning techniques to improve information flow and achieve objectives.
Join other office managers and administrators and enhance your personal growth and professional development so that you can return to your office ready to take on new challenges!
Participants Will Aquire and Gain:
- An understanding of the range of responsibilities and skills required by the office manager
- Various approaches to use when dealing with the management of tasks, teams and individuals
- Techniques to plan and manage workload effectively and achieve objectives
- A checklist of systems and procedures to aid the smooth running of the office
- Assertive communication and problem-solving skills
In This Workshop You Will:
- Understand the role and responsibilities of an office manager
- Work with others effectively
- Use action plans to increase staff performance
- Increase productivity and efficiency
- Decide goals and set priorities for the office
- Learn measurement techniques for clerical work
- Deal successfully with stress
- Plan and oversee projects properly
- Assign responsibilities to your team and allocate resources
- Measure your results and evaluate them against objectives
- Resolve conflicts in the office
- Learn to solve problems and make decisions systematically
- Define the problem and think creatively to find a solution