Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Choosing to Have the Conversation Your first step in managing a difficult conversation (even if it happens suddenly) is to consider the potential outcomes and decide whether or not the conversation has enough value for you. This session will show participants ways to consider the consequences, as well as how to explore their frame of reference, establish positive intent, and identify what they want from the conversation.
Toolkit for Successful Conversations Good communication skills are crucial for a successful conversation. This session will give participants tools for managing their body language, speaking persuasively, active listening, asking questions, and using probing techniques.
Choosing the Time and Place This session will give participants tips on choosing a good meeting place and time for a difficult conversation (if they have that option).
Framework for Difficult Conversations Next, participants will explore a seven-step framework for difficult conversations. They will also create a template to help them plan future conversations.
Staying Safe In this session, participants will learn how to handle conversations which might be a threat to their safety.
Testing the Waters To wrap up the course, participants will role play a difficult conversation that they have recently encountered.