Whether we like it or not, conflict in the workplace is a part of life.
Personality clashes and people butting heads over different agendas are commonplace wherever you go and work.
When dealt with quickly and with a positively, conflict can provide opportunities for growth and it can foster a better understanding among those involved.
Left unresolved, conflict will negatively impact productivity and destroy important working relationships. It will make your and everyone’s day-to-day miserable, damage your health — and sabotage your career success.
It is critical that all professionals take the opportunity to learn the techniques for handling conflict and confrontation if they want to successfully navigate through their professional lives.
What You Will Learn:
- Conflict triage: unraveling what’ s really going on
- Spotting problem situations long before they reach the crisis stage – and diffusing them before they ignite!
- The important dos and don’ts during conflict and confrontations
- How to Stop, Listen, Think
- How to avoid overreacting
- How to avoid the traps of infighting and backstabbing
- Tips for regaining control if you feel tears coming or your voice quivering
- How to follow up once the confrontation is over
- And lots more!
In This Seminar You Will:
- Take an introspective look at your own attitudes and biases
- Learn what your emotional “trigger points” are and where your anger comes from
- Learn your impulse reactions to other’s negativity
- Stock up your “tool box” with proven and effective ways of dealing with confrontation
- Communication strategies which will get you through the “heat-of-the-moment”
- Follow a roadmap of how to improve and foster positive long-term relationships – Yes, even with previously difficult and confrontational co-workers!