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Customer Service Courses

Critical Elements of Customer Service

The customer service experience is becoming more critical then ever. We have all experienced customer service episodes laden with irritation, confusion and often, overwhelming frustration. This two-day course is designed around six critical elements of customer service that, when your organization lives them, bring customers back to experience service that delivers and satisfies.   What …

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Dealing with Difficult and Demanding Clients

2 Day Workshop This is a roll-up-your-sleeves workshop for effectively dealing with demanding, angry and downright rude customers! We all get them. This fact cannot be changed or controlled but what can be is how we react to and manage these customers. Managing difficult clients all depends on being able to recognize and respond appropriately …

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