2 Day Workshop
This is a roll-up-your-sleeves workshop for effectively dealing with demanding, angry and downright rude customers!
We all get them. This fact cannot be changed or controlled but what can be is how we react to and manage these customers.
Managing difficult clients all depends on being able to recognize and respond appropriately to different behavior patterns and situations. Attend this information filled workshop and you will learn advanced strategies that are proven to work on difficult, angry and rude customers.
In This Workshop You Will learn:
- How to recognize customer behavior patterns
- The different types of difficult customers and how to handle each one
- Specific phrases you can say to calm different types of people
- Situational strategies you can use to more efficiently handle upset customers
- Responding effectively to unreasonable demands
- Cutting through the emotion to get the facts you need to solve problems
- Dealing with customers who only want to talk to management
- How to keep from getting drawn into an argument