2 Day Workshop
Effective Mediation Techniques resolve conflicts, increase productivity and improve worker morale!
This workshop is designed for those who work in supervisory, HR, or management positions. The ability to help resolve conflict productivity is what will set you apart from the rest and make you an indispensable asset to any organization. Through guidance, steps and role-plays you will learn the skills necessary to help co-workers resolve conflict.
There are a few select qualities that separate the best from the rest.
You can become one of the best by acquiring the skills necessary to assist in conflict resolution at your workplace. When others are focusing on overtime and burning the candle at both ends you can be rewarded for a skill they don’t have that is used during regular work hours!
Nothing is more satisfying to superiors than a staff member who can create harmony and communication at the workplace. Join other managers, supervisors and those who aspire to become managers and learn how to mediate!
How You will Benefit:
- Understand the cycle of conflict, and when to step in.
- Assist in the resolution process using mediation to attain success.
- Improve your active listening skills while you improve communication between the people involved.
- Become an indispensable part of management with a skill few have.
- Become recognized as a contributor to increased productivity.
In this workshop we will focus on the communication skills necessary to overcome conflict and enhance:
- Your knowledge base
- Your active listening skills
- Asking the right questions
- Your understanding of conflict resolution
- Following a mediation process
- Discovering the positions and issues
- Documenting the results